FAQ - Frequently Asked Questions
How long does it take to deliver your products?
We need 2 to 4 days to process your order, followed by 1 to 2 weeks for delivery.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Do you offer shipment tracking?
Yes, please wait 3 days after placing your order. If you still haven't received an email, please contact us at ziralife.team@gmail.com.
Some items are missing from my order. What happened?
Our products are shipped separately depending on the order. If your order includes products from two different warehouses, you will therefore receive two deliveries. The rest of your order will certainly arrive shortly.
I received a damaged item. What can I do?
We're sorry to hear that. Simply send us a photo of the damaged item at the following email address: ziralife.team@gmail.com, and we'll send you a replacement item as soon as possible.
Where are you based?
We are located in Paris, France.
I still haven't received my order. Why is it taking so long?
We apologize for the delay. International shipments can sometimes take longer than expected due to customs procedures. However, you can track your order at any time and see where it is. If you need help tracking your order or have any questions about it, please contact us by email at: ziralife.team@gmail.com.
Do you have a refund policy?
We do everything we can to resolve any issues our customers may experience with their items. However, if you would still like a refund for your order, we can of course process it, provided that the request is made within 30 days of the order date and the products are not on sale. For more information, please see our refund policy.