Returns and Refunds Policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Returns are only accepted for a valid reason. The following reasons are recognized:

• Manufacturing defect – the product has a defect that was not caused by normal use
• Error on our part – you received the wrong item or the wrong order
• Damage during shipping – the product was delivered damaged

Without sufficient justification and supporting evidence (e.g., photos), we are unable to approve the return.

Non-returnable items

Certain types of goods cannot be returned, including perishable goods, hygiene products, gift cards, and downloadable software.

Partial refunds

In certain cases, only partial refunds are granted:

• Items that are not in their original condition, are damaged, or have missing parts for reasons not attributable to our error
• Items returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, you will receive an email confirming receipt. We will also inform you whether your refund has been approved or denied. If approved, the refund will automatically be credited to your original payment method within a few days.

Exchanges

We only replace items if they are defective or damaged. Send us an email at ziralife.team@gmail.com and send your item to: 60 rue François 1er, Paris, Île-de-France, 75008, France.

Shipping

You will be responsible for paying the shipping costs for returning your item, and they are non-refundable. For items valued at over €75, we recommend using a shipping service with tracking.

If you have any questions, contact us at: ziralife.team@gmail.com