Return Policy

Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Return Conditions

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.

Certain items cannot be returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or hygienic products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned:

Gift cards
Downloadable software
Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

In certain situations, only partial refunds may be granted:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
Items that are not in their original condition, are damaged, or incomplete, unless the defect is due to our error
Items returned more than 30 days after delivery

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, generally within a few days.

Late or Missing Refunds (if applicable)

If you have not received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time for the refund to be officially posted to your account.
Then contact your bank. There may be some processing time before the refund is posted.
If you have already done all of this and you still have not received your refund, please contact us by email at:
ziralife.team@gmail.com.

Sale or Discounted Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, items purchased on sale or as part of a promotion are not refundable.

Exchanges (if applicable)

We only replace items that were defective or damaged from the outset. If you need to exchange it for the same item, please send us an email at ziralife.team@gmail.com and send your item to the following address:
60 rue François 1er, Paris, Île-de-France, 75008, France.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about the return.

Shipping

To return your item, you must mail it to the following address:
60 rue François 1er, Paris, Île-de-France, 75008, France.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than 75 €, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.